Frequently Asked Questions

How long does shipping take?

Orders are packed within 1 to 2 business days and typically arrive within 3 to 7 business days via standard U.S. shipping. You will receive tracking by email as soon as your order ships.

Do you offer free shipping?

Yes — U.S. orders over $120 ship free. Orders under $120 ship at a flat rate of $6.99.

Can I send an order as a gift?

Absolutely. Every order is packed to be gift-ready, and you can add a gift message at checkout. We never include pricing in the box.

What is your return policy?

We accept returns of unused items in their original condition within 30 days of delivery. See our Shipping and Returns page for details.

How should I care for my items?

Care varies by material — candles, stoneware, linens and body goods each have their own notes. Care guidance is included on the product page and in your package where relevant.

How can I reach you?

Email support@encompassgoodies.store and a real person will get back to you, usually within one business day.